Enablement Coordinator - Customer Success - Business Operations

We are seeking a driven and organised professional to join our dynamic team.

• You will play a critical role in designing, developing, and maintaining client and end-user onboarding programs, ensuring long-terms success and high product adoption. Your main focus will be on delivering impactful training sessions, educational content and ongoing support that empowers our customer to utilise our platform effectively. You will also work closely with internal teams to streamline processes, drive product adoption, and enhance the overall customer experience.

Key Responsibilities:

• Client & End-User Onboarding: Design, develop, and execute comprehensive onboarding programs for new clients, ensuring a seamless introduction to the platform.

• Training Development: Create engaging, interactive training materials (e.g., guides, webinars, videos) for both customers and end-users. Continuously improve and expand training resources based on feedback and emerging needs.

• Content Delivery: Organise and deliver live educational webinars, training sessions, and one-on-one concierge programs tailored to event organisers, exhibitors, and end-users.

• Strategy Implementation: Collaborate with the Enablement Manager and PMO Lead to define and implement a holistic training and education strategy, ensuring alignment with business KPIs and customer success goals.

• Customer Technology Expert: Become a subject matter expert on internal and external tools, document best practices, and train customers on maximising the platform’s value.

• Customer Feedback Loop: Work with the Product team to capture, analyze, and integrate customer feedback into the onboarding process and overall lifecycle, driving continuous improvements.

• Process Optimisation: Proactively identify areas for process improvement, streamline workflows, and contribute to the scale and development of the Enablement Team.

• Customer Success Collaboration: Collaborate with the Customer Success Team to ensure all customer inquiries, feedback, and concerns are addressed promptly and efficiently.

• Availability Required for Shifts: Monday to Friday, mornings and/or evening with occasional weekends.

Growth Opportunities:

As part of our growing Enablement Team, you will:

Lead the development and optimisation of training processes and resources.

Gain insights into our product strategy and customer engagement models.

Play a key role in scaling the team and driving long-term client success.

6 Month FTC (with an opportunity to extend it)

Required Skills & Qualifications:

• Experience: 2+ years of experience in customer success, enablement, training, or a related field.

• Communication: Excellent communication and presentation skills, with the ability to engage diverse audiences through written and verbal communication.

• Organizational Skills: Strong project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.

• Technical Aptitude: Comfortable with technology and able to quickly learn and teach others how to use software tools and platforms.

• Customer-Centric: A passion for customer success and the ability to build strong relationships with clients.

• Collaboration: Experience working cross-functionally with product, marketing, and customer success teams.

• Problem-Solving: A proactive and solution-oriented mindset with the ability to identify challenges and drive continuous improvements.

Desired Skills:

• Experience delivering webinars or virtual training.

• Familiarity with the event technology or SaaS industry.

• Strong ability to translate complex technical concepts into easy-to-understand language.

What You’ll Bring:

• A forward-thinking, detail-oriented approach that helps streamline operations and improve customer outcomes.

• The ability to design and execute custom work plans with minimal oversight.

• A deep understanding of our product offerings, growth opportunities, and company culture, with a commitment to promoting our values.

• A flexible and adaptive mindset, comfortable navigating ambiguity and improvising to meet evolving business and client needs.

• A proactive approach to providing feedback and iterating on internal processes, driving continuous improvement for the department.