Customer Engagement & Concierge Specialist - Remote, within Serbia

🚀 Who are we?

Grip is the AI-powered, end-to-end event platform built for engagement. The flexible system helps commercial event organizers like Ascential, Hyve, Emerald and Clarion Events boost revenue by establishing, maintaining and tracking relationships between participants over multiple events. This is possible because Grip goes beyond networking. It combines AI with billions of interactions happening across the platform with a powerful event management system, seamless registration and award-winning mobile event app so participants meet the right people at the right time.

🚀 Expectation of the role:

As a Customer Engagement & Concierge Specialist, your mission is simple: Get people talking. You will be the driving force behind platform adoption, working directly with event participants to ensure they are active, engaged, and—most importantly—booking meetings. This is a high-impact, proactive role that requires the persistence of a tele-sales professional and the clarity of a product expert.

Through high-volume outbound calls and live video demonstrations, you will guide users through the Grip ecosystem, ensuring they maximise the platform's networking capabilities well before the event doors open.

Note: This is a temporary, project-based role covering US shifts exclusively (9am-6pm EST) between March & April 2026. Candidates with a background in tele-sales, SDR roles, or outbound account management are highly preferred.

🚀Success in the role:

1. Maximising Meeting Volume: Your primary KPI is the number of meetings scheduled between participants. You win when our users are booked solid with high-value appointments.

2. Driving Platform Adoption: You will turn "passive registrants" into "active power users" by aggressively promoting the benefits of our mobile app and desktop platform.

3. Expert Demonstrations: You’ll conduct rapid-fire, engaging video demos that flatten the learning curve and get users excited to start networking immediately.

4. Converting Hesitation to Action: Using your sales flair, you will handle objections and motivate users to complete their profiles and start sending meeting invites.

🚀 Core Responsibilities:

• Execute Outbound Engagement Campaigns: Proactively call and email event participants to drive login rates and app downloads.

• Increase Pre-Event Networking: Actively facilitate and encourage the booking of meetings between participants through direct outreach and "concierge" matchmaking support.

• Conduct High-Energy Demos: Deliver 1-on-1 and group video sessions that demonstrate the value of the Grip platform and mobile app.

• Onboard at Scale: Implement onboarding programs that move hundreds of users from "registered" to "active" in short timeframes.

• Technical Advocacy: Become a power user of the Grip toolset, guiding participants on best practices for profile optimization and AI-driven matchmaking.

• Feedback Loop: Capture real-time user sentiment and hurdles during your calls to help the Product team refine the user journey.