🚀 Who are we?
At Grip, we’re passionate about bringing professionals together to move markets forward faster. Our leading Market Engagement Platform for Event Organisers enables our clients to create Virtual, Hybrid, and Live event experiences in a single solution. Making it easier for event participants to connect, engage and do business.
Grip works with 12 out of 20 of the largest Event Organisers globally and is known for its leading AI-powered matchmaking engine, used to establish millions of valuable connections at thousands of events. As a multi-award-winning global leader in AI-powered tech, we pride ourselves on being real innovators in the event tech space.
Grip recently completed a $13M Series A funding round led by Kennet Partners, a well-known London-based VC Fund. Other investors at Grip include leading entrepreneurs Brent Hoberman (CEO and Founder at Lastminute.com, Made.com, Founders Factory), Arnaud Massenet (Co-Founder at Net-a-Porter), and Jeremy Roche (FinancialForce, Unit4).
We are currently looking to expand to the APAC region to cater to our local clients and strengthen our relationship in that geographic area.
🚀 About the position:
Working as the first APAC-based Client Success Manager at Grip will mean that you're responsible for providing our APAC - clients (event organisers) with an excellent customer experience while delivering an outstanding implementation of the Grip Event Networking Solution at their event, you will be in charge of gathering strategic information about the needs and wants of clients in that region and feed back those valuable information to the Operational & Revenue generating teams.
This means regular meetings to train clients on our platform [virtually or in person], providing them with regular status updates as well as sharing best practices to maximise success. Furthermore, you will occasionally travel and attend events to provide onsite support and represent the Grip brand.
We're building a remote team in APAC, but our strong preference is for candidates in Shanghai where one of our partners, InfoSalons is based.
🚀 Core Responsibilities:
🚀 Experience and Skills
Experience in managing a portfolio of clients and growing the relationship over time (Account Management experience)
Knowledge of the event industry (trade shows, conferences, corporate events) in the B2B and B2C sphere is a plus
Ambitious, adept at managing multiple tasks simultaneously, well-organised and dependable. Can be relied on to uphold responsibilities assigned.
Relevant work experience in a technology environment, with a history of successfully managing stakeholders in a business environment.
Attention to detail, with the ability to understand concepts and situations within the customer success cycle to guarantee its success.
Precise written and verbal communication skills in English, with great interpersonal skills.
Strong cross team/group/organisation collaboration skills. Liaising at all levels of management, both internally and externally.
Experience in handling customer complaints/customer care and working with internal teams to resolve issues.
🚀 Grip Benefits
🚀 We look for people that live by our values:
Growth Mindset - be curious, take ownership, and share knowledge freely and openly
Be Nice - listen to understand, respect others and support your team members
Transparency - Open and clear communication, speak up about problems, and be honest
Can-do Attitude - Take ownership of your work and do what it takes to make it a success
Value Focused - work smart, understand what drives KPIs, always keep our clients in mind